SHIPPING, EXCHANGE AND RETURN POLICY
Our standard free shipping service takes from 3 to 15 days from the time the package is shipped (depending on your country's customs policies).
Shipments will depend on the processing time of each item, that is, the time it takes to perform quality controls and packaging of each piece. Once these controls are done, which can take up to 8 days, the package will be shipped.
Once the shipment is completed we will send you an email with your tracking number.
Shipments will be free for the customer (except for some countries like UK, USA or Egypt which are charged 8€ shipping costs to cover extra costs).
*If you need the order for a specific time contact us and we will arrange a fastest shipping method.
Note: Our warehouses are located in the United States, Asia and Europe so in some cases orders may take longer depending on where they will be shipped from. If you want to know in advance the estimated delivery date of your order do not hesitate to write us. Our most important principle is transparency and clarity with our customers.
*Our offices are based in Madrid, depending on stock our products will be shipped preferably from Madrid.
Customs and import duties and taxes.
We cannot control if the customs of each country decides to apply any extra cost for your package. Any extra cost must be paid by the buyer.
BUYER PROTECTION: buy with confidence.
Your purchase is protected if:
- The item you receive is damaged, defective.
- Your order does not arrive due to factors beyond your control and not your error (e.g. wrong shipping address).
- You have filed a claim by emailing us at email@example.com with the shipping information.
- Your item is returned to the supplier due to customs duties (customs fees/taxes are not included).
*If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, stating the error or defect, along with your personal details: firstname.lastname@example.org