SHIPPING, EXCHANGE AND RETURN POLICY

SHIPPING

Our standard free shipping service takes from 3 to 15 days from the time the package is shipped (depending on your country's customs policies).

Shipments will depend on the processing time of each item, that is, the time it takes to perform quality controls and packaging of each piece. Once these controls are done, which can take up to 8 days, the package will be shipped.

Once the shipment is completed we will send you an email with your tracking number.

Shipments will be free for the customer (except for some countries like UK, USA or Egypt which are charged 8€ shipping costs to cover extra costs).


*If you need the order for a specific time contact us and we will arrange a fastest shipping method.

Information for January 2023

''Hello valued customers,
 
We wanted to inform you that some of our clothes are currently under production and will not be ready for shipping until the end of the month. We apologize for any inconvenience this may cause and appreciate your patience as we work to bring you the latest styles and designs.
 
Please note that this may affect the shipping times for your orders. We will do our best to get your items to you as soon as possible, but please allow for a bit of extra time for delivery. We will keep you updated on the status of your order and let you know when it has been shipped.
 
Thank you for your understanding and support. We look forward to providing you with the best clothing options available.
 
Best regards, The Bunnies Store Team''
   

Note: Our warehouses are located in the United States, Asia and Europe so in some cases orders may take longer depending on where they will be shipped from. If you want to know in advance the estimated delivery date of your order do not hesitate to write us. Our most important principle is transparency and clarity with our customers.

*Our offices are based in Madrid, depending on stock our products will be shipped preferably from Madrid.

Customs and import duties and taxes.
We cannot control if the customs of each country decides to apply any extra cost for your package. Any extra cost must be paid by the buyer. 

BUYER PROTECTION: buy with confidence.

Your purchase is protected if:

  • The item you receive is damaged, defective.
  • Your order does not arrive due to factors beyond your control and not your error (e.g. wrong shipping address).
  • You have filed a claim by emailing us at info@thebunniestore.com with the shipping information.
  • Your item is returned to the supplier due to customs duties (customs fees/taxes are not included).

*If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, stating the error or defect, along with your personal details: info@thebunniestore.com