Return & Refund Policy

1. Return Guarantee

At The Bunnies, we want you to love your purchase. All items are quality-checked before shipping. If you receive a faulty, damaged, or incorrect product, you may request a return or exchange within 14 days of delivery.

  • Contact: info@thebunniestore.com (Please include your name, order number, and reason for return). We usually reply within 24 hours.

2. Return Policy Overview

  • Return Window: Must be requested within 14 days of receiving your order. Requests made after this period will not be accepted.

  • Free Returns (Our Responsibility): We cover return shipping only if the item is damaged, defective, or the wrong product was sent.

  • Standard Returns (Customer Responsibility): For size changes or unwanted items, return shipping is paid by the customer. Items can be sent to our hubs in Spain (Alicante), Germany (Berlin), or the UK (London). Returns from outside the EU go to Spain, and customs fees/duties are the customer’s responsibility.

  • Condition of Items: All returns must be unworn, unwashed, and in perfect condition with original tags and packaging intact. Items returned in worn, damaged, or altered condition will not be refunded. All returns must be approved by our team before shipping; unauthorized returns may be rejected.

Berlin Office (Holiday Notice):
Please note that our Berlin office will be closed for holidays from 16th August to 31st August. During this period, returns to our Berlin office will not be possible. If you wish to return your order to our Berlin office, please contact us before requesting your return, and we will be happy to extend your return window accordingly.

3. Return Shipment Deadline

Once return instructions are provided, the return shipment must be dispatched within 4 business days, and a valid tracking number must be provided. If not shipped within this timeframe, the return request may be cancelled.

4. Returns for Independent Designer Products

  • Lace Armor Gloves: Handcrafted and made to order; non-refundable unless defective.

  • SVA Jewelry: Non-refundable. Can be returned for incorrect sizing (buyer pays return shipping). Size adjustments carry a €40 fee.

  • Rocío Sardina Corsets: Tailor-made and non-refundable.

  • Ten Antennas: Made to order and non-refundable unless defective.

  • Other Designer Pieces: Shipping costs and timelines vary by country of origin. Contact us before ordering with questions.

  • Items marked Final Sale cannot be returned or refunded.

5. Order Cancellation & Delivery Issues

  • Cancellations: Orders can only be cancelled before shipment. Once shipped, cancellation is no longer possible.

  • Order Refusal & Abandoned Packages: Customers are responsible for accepting delivery. If a package is refused without authorization or destroyed by the courier due to refusal, the order is not eligible for a refund, and any reshipment costs are the customer's responsibility.

  • Worry-Free Delivery: Available at checkout for extra protection. If an order marked as delivered is missing or stolen, a claim must be filed with the provider within 7 days of delivery.

  • Return Shipping Accuracy: Customers are responsible for providing accurate return information, correct customs documentation, and tracking. We cannot refund returns lost or stuck due to missing customer information.

6. Refund Process

  • Once received and inspected, refunds are issued within 10 business days to the original payment method.

  • Original shipping fees are non-refundable unless The Bunnies is at fault.

How to Contact Us

Need help? Email us at info@thebunniestore.com with your name, order number, and details of the issue.